This three-part mixed media series departs from a YouTube screenshot from 2019 to reflect on our survey driven 'customer satisfaction' society.
The starting point and first part of the work, subtitled "Extremely good customer satisfaction", is presented as a simple printout from YouTube. Against the background of the video made legendary by the Rickrolling meme floats a pop-up: How is YouTube today? The over-affirmative over-positive answer options make the inconspicuous box emblematic of the evaluation culture. Everything is constantly evaluated (as positive) and in the background, mostly invisible, the evaluations are automatically used for disciplinary (negative) purposes in the same course.
The subsequent parts in the series shifts this priming towards the viewers: the supposedly empathic question "How are you [today]?" becomes both a pressure to feel good and an outsourcing of actual empathic and emotional labor.